SPC Results Inc. is a private Canadian corporation. It has served as the corporate body for SAP Supply Chain Management business process consulting provided by Conrad Greer since 2006.
Conrad is on his third act of his professional career, a master data focused consulting business for asset intensive companies that want to make their business critical MRO material masters more useful. Standardized descriptions that are consistent and meaningful to the people that use them is the core of the business. Appropriate data governance and data administrative processes will support gaining enduring value for clients.
What about acts one and two?
- Act one was a twenty-year career as a Canadian Naval Officer. More precisely, a Marine Systems Engineering Officer with experience at sea in naval operations and training. Primary ashore duties were in the area of ship refit maintenance (turnaround maintenance) with shipyard, local Headquarters and National Headquarters jobs. He also had shore duties in shipboard fire fighting and damage control training. Conrad’s career took him to both Canadian coasts, National Headquarters in the capital region, as well as overseas duties in the United Kingdom and the United States. Highlights of his career were a tour as the Marine Systems Engineering Officer of a destroyer, an exchange tour with the United States Navy working in the Production Department at the Philadelphia Naval Shipyard on aircraft carrier mid life conversion refits, and a tour in the Canadian National Defence Headquarters as the Steam Warship refit project officer overseeing five major refit projects. He concluded his Naval career with the personnel reductions that came with the cold war peace dividend.
- Act two was a twenty-year career as an SAP Materials Management functional consultant. Starting in Ottawa gaining certification and experience in SAP implementations working for Canadian Government departments. Conrad then moved west to Calgary Alberta where he has worked in the Oil & Gas, Pipeline and Utility sectors implementing, optimizing and supporting SAP enabled business process. His energy industry work has been focused in Calgary and Fort McMurray Alberta, but has taken him to Houston Texas, Aberdeen Scotland, Denver Colorado, the US Marcellus Shale and Morocco. Prior to starting SPC Results Inc. providing independent consulting work, Conrad worked eight years for OmniLogic, PwC Consulting and IBM Business Consulting Services. As a keen observer with an analytical bent, Conrad has seen that poor material and service master data was the most common root cause of new business processes failing to deliver the full value client’s anticipated.
- That brings us to act three. The prime shortcoming in material master data is descriptions that do not identify what the material is. The business system identifies each record by its material number. People however need to use descriptions and perhaps some other supporting fields to identify what the record represents. Poor descriptions mean poor usage of the data by the people working with it. It means slower planning, slower procurement as well as wrong items provided. Productivity is diminished. This is a problem that cannot be automated away, it cannot be cleansed away. It needs to be fixed by implementing and applying standards to the material descriptions and then applying solid governance to keep it that way.
Conrad’s engineering and business process consulting careers have provided him a relatively unique background to take on this often ignored business challenge. He is fluent in the terminology of mechanical, electrical and control machinery as well as the pipe, valves and fittings that make up the majority of the material catalogues for the target industries. His process consulting experience brings the value context required to address the real problems.